For more information about recovering accounts you use with an Xbox console, see Reset or recover your lost Microsoft account password. If you recently bought a new one, try to get the hardware ID from your old console. Make sure you get the ID from a console you use a lot. You'll be asked to provide the hardware ID of a console that you’ve used frequently. If you use Skype to call mobile or landline phones, you’ll also be asked for some of those along with details about a recent Skype purchase. You'll be asked for the SkypeID or names of contacts on their account. Is it possible that you moved or changed your name? When you enter your email address, keep in mind that some domains may be country specific such as you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Check with friends and family that you may have corresponded with from that account for help. We’ll ask you questions about your contacts and email subject lines. If you used the account with any of the products and services below, these are the kinds of things to know: or accounts You'll be asked questions that are specific to the account you're trying to recover. If you’re not sure, guessing is ok - wrong answers don’t count against you. When you get to a question that lets you “add more,' fill in as much information as you are able. The more information you can include when filling out the form, the better the chance you’ll have of regaining access to your account.Īnswer as many questions as you can as thoroughly as possible.

When you're ready, you can find the recovery form here:Īccount recovery form More tips when filling out the recovery formĬollect as much information as you can about any Microsoft services you may have used with this account. If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office.

Fill out the form using a recognized device and location Note: The working email account you provide will only be used to contact you about your account recovery form and won’t be used for any other purpose.

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